Technology Careers

Career as an Application Support Specialist
Day in the life of an Application Support Specialist

Tye Spears
IT Specialty:
General Information Technology
Job Title:
Application Support Specialist
Lincoln College
B.S. in Business Administration Information Systems

Q. How long have you had your degree?
A. since 1992

Q. How many years have you been in the IT field?
A. 2 years

Q. What personality traits and skills do you possess that you feel help you in your specific IT field?
A. Self-motivated.  Problem-solver.  Multi-tasking.  Work well with others.

Q. What steps does someone go through to get a job in this field?
A. Search Job Postings in the Classifieds and online.  Also helps to know the right people.

Q. What are ways to advance in your field?
A. Degrees and Certificates

Q. What is the most enjoyable thing about your job?
A. In the College campus atmosphere I am in, working directly with the students.

Q. What is the biggest challenge regarding your job?
A. Keeping abreast of all of the updates in software and other technologies.  Knowing what versions of each software package “work with” each other.

Q. What are your daily tasks like?
A. Walk me through what a “day in the life of an IT professional” would be like for you? Check email constantly.  I have subscribed to several “Listserves” relating to our specific database and software provider.  I check the Listserve messages very frequently.  Handle phone calls from faculty and students on “how to” and “fix this” issues.

Q. What skills do you use at work?
A. Written and Oral Communication skills; problem-solving skills

Q. What percentage of your day do you spend working independently or in a group?
A. 99% independently.

Q. What is one thing you didn’t know about your field before getting into it that you wish you had known?
A. I wish I would’ve studied more programming and database development courses.

Q. If you were a person getting ready to choose an IT major for college, what advice/guidance would you give them to help them decide between all the fields?
A. I would make sure that if the IT field requires people skills, make sure you have those.  If you are not very personable and can’t relate very well with others, than choose a field where you can sit and write code all day. 

Q. If you could give me one quote about why you feel Information Technology is “THE” field to be in what would it be?
A. Because there are people out there that will ask, “Back up my hard drive, how do I put it in reverse?”