Technology Careers

Careers as a Field Service Rep

Jane Lynn
IT Specialty:
(past) Network Administration, (past) Technical support, (present) computer asset management, (present) computer move coordinator
Job Title:
Field Service Rep
Associateís degree in business computer systems, focus in computer programming

Q. How long have you had your degree?
A. Since 1992

Q. Do you feel your degree adequately prepared you for your technology career?
A. Considering I didn't go into programming, no. †All of my knowledge was learned on the job.

Q. Do you have any certifications in addition to your degree?
A. If so, what are they in? windows 95

Q. Have the extra certifications youíve received prepare you for your IT career?
A. Yes. †

Q. How many years have you been in the IT field?
A. 12

Q. What personality traits and skills do you possess that you feel help you in your specific IT field?
A. problem solving, persistence, quick learner, thorough, organized, logic minded, well rounded knowledge based on past experience

Q. What steps does someone go through to get a job in this field?
A. College is recommended, especially a bachelorís degree (which effects pay scale and advancement)

Q. What are ways to advance in your field?
A. Earning an advanced degree, obtaining certificates, and years of experience effect a personís resume, pay scale and promotions.

Q. What is the most enjoyable thing about your job?
A. The people. † † ††††††

Q. What is the biggest challenge regarding your job?
A. Clarity from end users on their needs

Q. What are your daily tasks like?
A. Receiving relocation requests, verifying asset and locations are correct, scheduling moves, placing move orders in the databases, ordering equipment, locating unused equipment to be re-assigned, scheduling re-imaging of systems, tracking equipment, verifying network connection availability, verifying desk availability.

Q. What skills do you use at work?
A. Organization and thoroughness are key in my job

Q. What percentage of your day do you spend working independently or in a group?
A. My day is 50% interaction with co-workers and end users.

Q. What is one thing you didnít know about your field before getting into it that you wish you had known?
A. In previous positions...the amount of afterhours support required for systems upgrades and network administration.

Q. If you were a person getting ready to choose an IT major for college, what advice/guidance would you give them to help them decide between all the fields?
A. I think all technology fields require logic minded people and a willingness to learn (especially from co-workers). Technical support definitely requires problem solving skills; asset management requires thoroughness and persistence. 16. If you could give me a quote about why Information Technology is ďTHEĒ field to be in what would it be? There are so many options; you can change to a 'new' career within information technology if you get burnt out in one area.